Penetration Testing 101: Everything There is to Know About It

When it comes to the security and safety of your electronic devices like your phones, laptops and PCs it is important to evaluate the system and check for vulnerabilities in them as well. This whole process of checking for vulnerabilities in the system by using various malicious techniques is known as penetration testing or ethical hacking in which they simulate a hacking attack on their own system to explore the weaker points in the system and soon after knowing all that, they strategize a good plan so as to strengthen the system so that all of those problems can be solved as soon as possible. The main focus or emphasis we would like to bring on is on the point that this attack is authorized and simulated unlike actual hacking attacks that happen fairly commonly in this day and age.

The main reason for even going to this length to test this is so that the important data on computers is not leaked to people who can misuse it or just any kind of hackers to begin with. This unauthorized hacking and access to the data present in the system can lead to security relapses and other things like sensitive information can also be leaked which can entirely mess up, this is important because while having a presence on the internet means that you will be providing your personal information to some of the websites that you purchase things from and if that website is under attack then there is high chance that your info might be leaked in the process as well, that is why ethical hacking is very important. If you want to know more about it then we would highly recommend that you check out this website https://medium.com/@Aptive/what-is-penetration-testing-16603da21bbb.

What to Look For in a Help Desk Ticketing System?

In current times when each organization is projected to receive massive amount of uncategorized data, it can sometimes get hard to track and prioritize various inquires sent by the customers. The management of tickets at the help desk is not an easy task when it is being done manually and it is highly probable that your agents would make errors on monthly basis. Purchasing a high quality ticketing system can be very beneficial to your organization and help you invest your limited resources on other departments. With dozens of help desk software available in the market, you need to see a few features before finalizing your purchase decision.

Ticket automation feature is the first thing that you should look for, so that you can expect to get notified about pending tasks that you may have forgotten due to increased workload. The response time of your ticketing system should be fast enough to address the needs of the customers without any major delay. SLA, or Service Level Agreement, can be unintentionally violated by a user if they are not able to follow the designated rules. In most ticketing systems SLA information is uploaded on the webpage so that they customers can make a suitable choice when it comes to setting the level of priority. Kayako’s ticketing system software is very effective as it provides a real-time live chat option so that the customers can feel a sense of recognition whenever they contact your agents.

Ticket tags help the customer service agent save their time as they are instantly directed to a specific category of inquiry whenever they are implementing resolution strategies. Depending upon the context and level of serious of a complaint, you can customize various templates so that the customers have enough writing space to add their details.